Understanding Your Ratings

Your vendor rating is one of the most important factors that influence whether organisers choose to work with you. After each event, organisers are invited to rate your performance across several criteria. Understanding how ratings work helps you identify areas for improvement and maintain a strong marketplace presence.

How Ratings Work

After an event concludes, the organiser can rate your services on the following criteria:

• Quality of Service — did you deliver what was promised?
• Professionalism — communication, punctuality, and conduct
• Value for Money — was the pricing fair for what was delivered?
• Reliability — did you show up on time and meet deadlines?

Each criterion is rated on a 1–5 star scale, and your overall rating is the average across all reviews.

What Affects Your Score

1. Response time — how quickly you respond to event requests and messages
2. Task completion — whether you complete all assigned tasks on time
3. Invoice accuracy — submitting clean, accurate invoices without errors
4. Repeat bookings — organisers who hire you again signal strong satisfaction

Improving Your Rating

If your rating has dipped, here are practical steps to bring it back up:

• Respond to all requests within 24 hours
• Communicate proactively about any issues or delays
• Deliver slightly more than promised when possible
• Ask for feedback directly from organisers after events