Handling Booking Requests

When an event organiser wants to book your venue, they submit a booking request through the platform. You'll review the request, assess whether the event is a good fit for your space, and respond with an acceptance, counter-offer, or decline. Managing requests promptly and professionally is key to building a strong reputation.

Receiving a Request

When a booking request comes in:

• You receive an email notification and a dashboard alert
• The request includes: event name, type, dates, expected attendance, services needed, and budget
• The organiser's profile and event history are visible so you can assess their credibility

Responding to Requests

1. Review the request — open the request from your dashboard and review all event details carefully.
2. Check availability — verify the requested dates are free on your venue calendar, including buffer days for setup and teardown.
3. Accept the request — click "Accept" if the event is a good fit. Include a message confirming details and any next steps.
4. Send a counter-offer — if you want to adjust pricing, suggest alternative dates, or modify terms, click "Counter-Offer" and detail your proposed changes.
5. Decline the request — click "Decline" if the event isn't suitable. It's good practice to include a brief reason (e.g. "Date unavailable", "Event exceeds venue capacity").

Confirming a Booking

After both parties agree on terms:

• A formal booking confirmation is generated by the platform
• The dates are locked on your venue calendar
• Payment terms are activated (deposit, full payment, or instalment schedule)
• Both parties receive a confirmation email with all agreed details